Gather Grills

The Gather Grill Warranty

We build grills to last — and we back that up. Every Gather Grill is covered by a comprehensive warranty from the structural frame to every ancillary component.

5-Year Structural Warranty

Coverage

What's Protected & For How Long

5 Years

Coverage

Structural Metal & Cooking Surfaces

Structural metal components and metal cooking surfaces carry a Limited Five (5) Year Structural Integrity Warranty against defects that result in loss of structural integrity or component failure.

2 Years

Coverage

Ancillary Components

Thermometer, casters, ball transfers, and alternative tabletops carry a Limited Two (2) Year Warranty against manufacturing defects.

1 Year

Coverage

Accessories

Accessories purchased from Gather Grills LLC carry a Limited One (1) Year Warranty against manufacturing defects.

Coverage Details

What's Covered

Structural metal defects resulting in loss of structural integrity
Metal cooking surface defects under normal use conditions
Defective ancillary components (thermometer, casters, ball transfers, tabletops)
Manufacturing defects in accessories purchased from Gather Grills LLC
Any component found to be defective — eligible for repair or replacement

What's Not Covered

Rust, oxidation, fading, discoloring, or blemishes (unless causing structural failure)
Coating chips or scratches that do not affect structural integrity
Labor charges for determining or replacing defective parts
Freight charges to return or ship parts
Damage from improper assembly, operation, or failure to maintain per the user manual
Units that have been resold or transferred to another owner
Use of incompatible components, accessories, or fuels
Incidental or consequential damages

Process

How to Make a Claim

Reach Out to Our Team

Email us at ignite@gathergrills.com with your order number, proof of your date of purchase, and a brief description of the issue. We typically respond within one business day.

Send Photos & Details

Include photos of the affected area along with your order number and a brief description of the issue. The more detail you provide, the faster we can resolve it.

We Diagnose & Resolve

Our team will review your claim and determine whether repair or replacement is the best path forward. If a return is approved, original components must be shipped back to us prepaid.

Get Back to Gathering

Once resolved, your Gather Grill is back to its best. We stand behind every grill we build — because the gathering shouldn't stop.

Common Questions

What proof of purchase is required?

To process a warranty claim, we require proof of your date of purchase. An order confirmation email, receipt, or invoice works fine. Please include this when you first reach out to our team.

Does the warranty transfer if I sell my grill?

No — the warranty is void if the unit is resold or traded to another owner. Coverage applies to the original retail customer only.

Does the warranty cover rust or surface discoloration?

Rust, oxidation, fading, discoloring, blemishes, and coating chips or scratches are not covered unless they also result in a loss of structural integrity or component failure. Even stainless steel components can develop surface rust over time when exposed to salt and other substances.

How long does a warranty claim take?

Most claims are diagnosed within 1–2 business days of receiving your photos and description. Approved replacement parts are typically shipped within 5–7 business days. If a return is required, original components must be shipped back to us prepaid.

Are labor or shipping charges covered?

No. The warranty does not include labor charges connected with the determination or replacement of defective parts, or freight charges to ship those parts.

What voids the warranty?

Your warranty is void if the unit is not assembled, operated, and maintained per the user manual; if the unit is resold or traded; if incompatible components, accessories, or fuels are used; or if the unit has been abused or improperly maintained.